Reducing burden, enhancing the patient experience
From patient recruitment planning and start-up through the entire clinical trial journey, SubjectWell’s services remove administrative burdens for sites, refine protocols and improve the patient experience.
The advantages of SubjectWell services
SubjectWell provides services designed to address the taxing burdens of patient recruitment that distract from patient care. Whether recruiting for a rare disease, chronic or time-sensitive study, our services help you reduce site burden and improve patient-centricity while improving the quality of referrals.
As part of our vision to improve global patient access to healthcare, you do not have to use SubjectWell’s patient recruitment solutions to utilize our services. SubjectWell’s services integrate with any partner, solution, or service provider.
Reduce site burden
Improve the quality of referrals
Enhance the patient experience
Explore our services
Our services are designed to drive smarter, faster recruitment—but when accessed through OneView, they become even more effective. This partner-agnostic platform brings all activity into a single view, eliminating complexity and enabling real-time insights across every referral, site, and campaign. With OneView as the foundation, our services work in sync to streamline operations, improve site satisfaction, and accelerate enrollment at every step.
Study support services
- 1 Recruitment Simulation
- 2 Secondary Screening
- 3 Digital Marketing
- 4 HCP Referral Program
Recruitment Simulation
Recruitment Simulation uses real-world patient data to forecast trial success before recruitment begins. SubjectWell launches a digital marketing campaign with a web screener to evaluate performance and shares a report of the results. This process helps identify potential challenges early, provides data on the likelihood of meeting timelines and budget, and offers insights to improve the patient experience during actual recruitment.
Secondary Screening
For complex studies, Secondary Screening enhances referral quality by adding an in-depth phone screening after the initial eligibility check. SubjectWell’s Patient Companions handle all patient interactions, follow-ups, and administrative tasks. This additional layer confirms patient interest, builds trust, and improves the overall quality of referrals, leading to a higher likelihood of enrollment.
Digital Marketing
Tap into a vast and diverse global network that goes far beyond traditional search and social. From retail pharmacies and labs to claims, genomics, and patient advocacy partners, our partner ecosystem connects you to the right audiences through the channels they trust most.
HCP Referral Program
Our HCP referral program makes it easy for providers to refer eligible patients and access study information through dedicated landing pages, digital outreach, and tailored creative. With targeted NPI-level campaigns, inbound and outbound support, and real-time tracking of referrals and engagement, you get a streamlined, no-waste approach to driving qualified interest powered by the healthcare professionals that patients already rely on.
Site support services
- 1 Full-Site Support
- 2 Patient and Site Companions
- 3 Medical Records Retrieval & Confirmed Diagnosis
- 4 Translations
- 5 API & Integrations
- 6 Patient Panels & Surveys
Full-Site Support
Full-Site Support extends your team by embedding SubjectWell’s Patient Companions into your workflow. They handle all pre-referral tasks using your site’s tools and technologies and offer same-day follow-up and seamless integration with your processes. This consistent, full-site support eases site burden, enhances patient engagement, and ensures clear, measurable outcomes across locations, while enabling your team to focus more fully on patient care.
Patient and Site Companions
Clinically-trained, multi-lingual Patient Companions are capable of supporting patients in 36 countries throughout the recruitment journey to ensure that patients understand eligibility, processes, and expectations. Site Companions monitor site performance and help identify site-specific needs to support patient care and reduce site burden.
Medical Records Retrieval & Confirmed Diagnosis
Confirm eligibility before referral by securely collecting and reviewing patient medical records with consent. SubjectWell posts these records to the site portal and flags patients with a confirmed diagnosis, ensuring only the right patients are referred. This is especially valuable for rare diseases or caregiver-supported cases, as this service reduces both site and patient burden, accelerates enrollment, and delivers high-quality referrals.
Translations
Translations ensures global accessibility by translating IRB/EC-approved English recruitment materials such as screeners, ads, and websites, into required languages. SubjectWell oversees the entire process to ensure on-time delivery of localized digital content, helping accelerate global study timelines, reduce site and sponsor burden, and boost patient engagement through culturally relevant communication.
API & Integrations
Seamless CTMS and API integrations minimize site burden by delivering referrals directly to customer systems, providing seamless access to referral data in a way that integrates best with your workflow, eliminating time associated with fixing duplicate data entries and errors.
Patient Panels & Surveys
Capture real-world patient insights at any stage of the clinical trial process: pre, during, or post-study. You design the survey, SubjectWell provides access to our 13M+ Patient Network to reach the right voices. These insights help inform protocol design, identify and mitigate barriers before they affect enrollment, and reinforce your commitment to a truly patient-centric approach.
Patient support services
- 1 Patient Care & Trial Retention
- 2 Patient Companions
- 3 Virtual Waiting Room
Patient Care & Trial Retention
Provide end-to-end support from enrollment through study close. SubjectWell’s Patient Companions offer personalized guidance, administrative help, and ongoing coaching to meet each patient’s unique needs—whether dietary, mental health, transportation, or more. This trusted, consistent support improves study outcomes, reduces drop-off rates, and fosters stronger patient adherence throughout the trial journey.
Patient Companions
Clinically-trained, multi-lingual Patient Companions are capable of supporting patients in 36 countries throughout the recruitment journey to ensure that patients understand eligibility, processes, and expectations.
Virtual Waiting Room
Keep patients engaged and supported during any trial-related delay—whether due to additional assessments, study start hold-ups, overcrowded sites, or condition-related timing. Patient Companions send regular check-ins to maintain interest, readiness, and trust. This service helps manage site overflow, frees up site resources, and ensures patients are fully prepared when it's time to begin.
Ready to partner with SubjectWell?
Solutions as unique as your study
Every study is unique, and so is our approach. At SubjectWell, we provide flexible solutions to align seamlessly with your protocol requirements. Our end-to-end services are designed to overcome recruitment challenges and deliver results faster:
- 1 Recruitment insights
- 2 Custom creative and multi-channel outreach
- 3 Localized patient outreach
- 4 Pre-screeners
- 5 Validated diagnosis services
Recruitment insights
Forecast patient engagement to fine-tune recruitment strategies.
Custom creative and multi-channel outreach
From digital advertising to direct patient engagement, we ensure your study reaches its target audience.
Localized patient outreach
Clinically-trained, multi-lingual Patient Companions serve patients in 36 countries.
Pre-screeners
Web and phone screeners help identify patients who meet protocol criteria.
Validated diagnosis services
Validated diagnosis services like short-form diagnosis, confirmed diagnosis and medical records retrieval validate that the patient has the condition and meets the criteria for your study.
