Reducing burden, enhancing the patient experience
From patient recruitment planning and start-up through the entire clinical trial journey, SubjectWell’s services remove administrative burdens for sites, refine protocols and improve the patient experience.
The advantages of SubjectWell services
SubjectWell provides services designed to address the taxing burdens of patient recruitment that distract from patient care. Whether recruiting for a rare disease, chronic or time-sensitive study, our services help you reduce site burden and improve patient-centricity while improving the quality of referrals.
As part of our vision to improve global patient access to healthcare, you do not have to use a SubjectWell patient recruitment or commercial solution to utilize our services. SubjectWell’s services integrate with any partner, solution or service provider.
Reduce site burden
Improve the quality of referrals
Enhance the patient experience
Explore our services
Our services are designed to drive smarter, faster recruitment—but when accessed through OneView, they become even more effective. This partner-agnostic platform brings all activity into a single view, eliminating complexity and enabling real-time insights across every referral, site, and campaign. With OneView as the foundation, our services work in sync to streamline operations, improve site satisfaction, and accelerate enrollment at every step.
Study support services
Recruitment Simulation
Recruitment Simulation uses real-world patient data to forecast trial success before recruitment begins. SubjectWell launches a digital marketing campaign with a web screener to evaluate performance and shares a report of the results. This process helps identify potential challenges early, provides data on the likelihood of meeting timelines and budget, and offers insights to improve the patient experience during actual recruitment.
Secondary Screening
For complex studies, Secondary Screening enhances referral quality by adding an in-depth phone screening after the initial eligibility check. SubjectWell’s Patient Companions handle all patient interactions, follow-ups, and administrative tasks. This additional layer confirms patient interest, builds trust, and improves the overall quality of referrals, leading to a higher likelihood of enrollment.
Digital Marketing
Tap into a vast and diverse global network that goes far beyond traditional search and social. From retail pharmacies and labs to claims, genomics, and patient advocacy partners, our partner ecosystem connects you to the right audiences through the channels they trust most.
HCP Referral Program
Our HCP referral program makes it easy for providers to refer eligible patients and access study information through dedicated landing pages, digital outreach, and tailored creative. With targeted NPI-level campaigns, inbound and outbound support, and real-time tracking of referrals and engagement, you get a streamlined, no-waste approach to driving qualified interest powered by the healthcare professionals that patients already rely on.
Site support services
Full-Site Support
Full-Site Support extends your team by embedding SubjectWell’s Patient Companions into your workflow. They handle all pre-referral tasks using your site’s tools and technologies and offer same-day follow-up and seamless integration with your processes. This consistent, full-site support eases site burden, enhances patient engagement, and ensures clear, measurable outcomes across locations, while enabling your team to focus more fully on patient care.
Patient and Site Companions
Clinically-trained, multi-lingual Patient Companions are capable of supporting patients in 36 countries throughout the recruitment journey to ensure that patients understand eligibility, processes, and expectations. Site Companions monitor site performance and help identify site-specific needs to support patient care and reduce site burden.
OneView with Instant Access Medical Records
Confirm eligibility before referral by securely collecting and reviewing patient medical records with consent. SubjectWell posts these records to the site portal and flags patients with a confirmed diagnosis, ensuring only the right patients are referred. This is especially valuable for rare diseases or caregiver-supported cases, as this service reduces both site and patient burden, accelerates enrollment, and delivers high-quality referrals.
Translations
Translations ensures global accessibility by translating IRB/EC-approved English recruitment materials such as screeners, ads, and websites, into required languages. SubjectWell oversees the entire process to ensure on-time delivery of localized digital content, helping accelerate global study timelines, reduce site and sponsor burden, and boost patient engagement through culturally relevant communication.
API & Integrations
Seamless CTMS and API integrations minimize site burden by delivering referrals directly to customer systems, providing seamless access to referral data in a way that integrates best with your workflow, eliminating time associated with fixing duplicate data entries and errors.
Patient Panels & Patient Surveys
Capture real-world patient insights at any stage of the clinical trial process: pre, during, or post-study. You design the survey, SubjectWell provides access to our 13M+ Patient Network to reach the right voices. These insights help inform protocol design, identify and mitigate barriers before they affect enrollment, and reinforce your commitment to a truly patient-centric approach.
Patient support services
Patient Care & Trial Retention
Provide end-to-end support from enrollment through study close. SubjectWell’s Patient Companions offer personalized guidance, administrative help, and ongoing coaching to meet each patient’s unique needs—whether dietary, mental health, transportation, or more. This trusted, consistent support improves study outcomes, reduces drop-off rates, and fosters stronger patient adherence throughout the trial journey.
Patient Companions
Clinically-trained, multi-lingual Patient Companions are capable of supporting patients in 36 countries throughout the recruitment journey to ensure that patients understand eligibility, processes, and expectations.
Virtual Waiting Room
Keep patients engaged and supported during any trial-related delay—whether due to additional assessments, study start hold-ups, overcrowded sites, or condition-related timing. Patient Companions send regular check-ins to maintain interest, readiness, and trust. This service helps manage site overflow, frees up site resources, and ensures patients are fully prepared when it's time to begin.
Explore our services
Our Recruitment Simulation service is a mini-recruitment campaign to determine patient interest in your study. It provides additional information on the likelihood of successfully conducting your studies on time and within budget and gathers insights that improve the patient experience during the actual patient recruitment process.
Patient Panels and Patient Surveys capture patient voice insights to ensure the proper protocols are in place to drive the best outcomes. They also enable patients to have a voice in their care and provide additional patient support through the recruitment process,
With patient recruitment capabilities in 102 countries, SubjectWell translates IRB/EC-approved English trial recruitment materials into the languages needed for your clinical study. Our translation service ensures the on-time delivery of non-English-language digital content and accelerates global study timelines.
With Full-Site Support, our Patient Companions manage all aspects of administrative support, including patient communication, transportation logistics, medical records retrieval and review, phone screening, and site visit scheduling.
Patient Care and Trial Retention supports patients' varying and complex needs from the patient recruitment process through study close. By serving and building trust with patients, we minimize dropoff rates and support adherence.
Short Form Diagnosis streamlines patient enrollment by helping confirm diagnoses quickly, especially for chronic conditions. Patients receive reminders to obtain a confirmation letter from their HCP, reducing site burden and ensuring they meet eligibility criteria—keeping recruitment efficient and trials on track.
Confirmed Diagnosis ensures high-quality referrals by verifying patient diagnoses through claims data, reducing site burden and streamlining enrollment. With patient consent, SubjectWell retrieves medical records to confirm eligibility, flagging qualified patients in the site portal—making recruitment faster, easier, and more reliable
With patient consent, SubjectWell retrieves full medical records to confirm eligibility, ensuring high-quality referrals for complex and rare conditions. Sites can access records directly in the portal, reducing verification burden while making recruitment smoother for both patients and caregivers.
SubjectWell’s Patient Companions conduct an additional phone screening to confirm patient eligibility and interest before referral. This extra step ensures higher-quality referrals, improves patient engagement, and allows for warm transfers to sites—reducing dropout rates and streamlining recruitment.
Our Site Visit Scheduling service streamlines patient appointments by syncing directly with site calendars to ensure seamless scheduling, saving time for patients and reducing site workload.
