For many patients, the first conversation about a clinical trial isn’t just about logistics—it’s about hope. That’s what makes Marja’s role so essential. Based in Munich, Germany, Marja sees herself as “an ambassador between the patient and the study.” With warmth, deep listening, and fluency in three languages, she brings humanity to the often-clinical world of research. We spoke with Marja about what it means to truly connect with patients, especially those who feel unseen.
Why I became a patient companion
Marja’s calling is clear: “Working daily with people who often have serious illnesses, giving them an ear and sometimes a little warmth.” It’s not just about informing patients about studies. For Marja, it’s about being present. “Simply listening, and, thanks to the study, often being able to help, that’s what drives me.”
A day in my shoes
Marja’s conversations often begin with a simple but hopeful question:
“Hello, I have read that there is a study. I suffer from disease XY. Can I take part? Do you have any further information for me?”
And her reply is always thoughtful and unrushed:
“I will be happy to take the time to give you all the information you need about the study. Do you have 20 minutes? Then we will first discuss your answers from the questionnaire, I’ll give you an overview of the study, and then we can outline the organizational procedures you would expect.”
She balances many inquiries every day but brings full attention to each one. “By taking time for each individual patient and always giving my full attention to the person I am talking to and listening carefully,” she says, “I can truly be there for them.”
The most rewarding part of the job
“When patients are happy that they can take part in the study and have hope again.” That moment of relief and possibility is what Marja works toward. It’s not just about enrollment; it’s about helping people feel seen, heard, and supported.
A conversation she’ll never forget
Marja once had a patient who was severely ill, “very weak, had an open leg, and felt left alone by everyone.” So, she made time. “We spoke on the phone once a week for a brief update.”
As the patient’s condition worsened and she was hospitalized, Marja continued calling. After the patient passed away, her daughter reached out to say thank you:
“My mother had looked forward to your conversation every week.”
“So did I,” Marja said.
One thing about your role you wish more people understood
Final thoughts
Marja embodies what it means to support with dignity and depth. Her calm, intentional presence turns every call into a moment of care. In a world that often rushes, she reminds us that time, empathy, and respect are some of the most powerful tools in healing.
Learn more about SubjectWell’s Patient Companions and other Patient Support Services here.
Learn more about SubjectWell’s Patient Companions and other Patient Support Services
